FAQ

What types of products do you sell?

We specialize in a wide range of bike components and accessories including Accessories, Bags, Bar End Plugs, Bar Ends, Bash Guards, Baskets, Bells, Bike Covers, Bike Racks, BMX Frames, BMX Seats, Bottom Brackets, Brake Cables, Brake Levers, Brake Pads, Brake Spares, Brakes, Cassettes, Chain Guides, and Chain Tugs. We focus on reliable, performance-oriented parts for riders who value quality.

How do I know if a part is compatible with my bike?

All product listings include detailed specifications. If you’re ever unsure, our support team ([email protected]) are riders themselves and can help you confirm compatibility before you order.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Absolutely. We use industry-standard encryption to ensure your payment details are safe and secure with every transaction.

Where do you ship to?

We ship our gear worldwide! However, we are currently unable to deliver to Asia and a few other remote regions.

What are my shipping options?

We offer two great options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Typically arrives 10-15 business days after we ship it. Includes tracking.
– Free Shipping: Automatically applied to orders of $50 or more. Shipped via EMS. Typically arrives 15-25 business days after shipment.

How long does it take to process my order?

Our warehouse team will carefully pick, pack, and dispatch your order within 1-2 business days.

Will I get a tracking number?

Yes, if you choose our Standard Shipping option, you will receive a tracking number via email once your order is on its way. Orders shipped via EMS (Free Shipping) do not include tracking.

What is your return policy?

We stand by our parts. If you’re not 100% satisfied with your purchase, we offer a straightforward 15-day return policy from the date you receive your item(s).

How do I start a return?

Simply contact our support team at [email protected] within 15 days of receiving your gear, and we’ll guide you through the simple process.

How can I contact you?

We’re here to help! Reach our customer-first support team via email at [email protected] for any questions about your order, our products, or your next build.

Where are you located?

Lifeline Shop is based at 3797 Bastin Drive, Portland, US 97205. We’re proud to connect with cyclists across the globe from our home in Portland.