Hey Riders,

At Lifeline Shop, we’re cyclists first and a shop second. We understand that the right part can make or break your ride, and getting it to you quickly and reliably is our top priority. Our policies are built on trust, transparency, and a genuine love for cycling. We’ve designed our shipping and returns process to be as straightforward as a well-tuned bike.

Getting Your Gear: Shipping Information

We ship globally (excluding some remote locations and parts of Asia). Once you place your order, our team gets to work.

Order Processing Time

Please allow 1-2 business days for us to process your order before it ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (DHL / FedEx): $12.95 flat rate.
    Your order will typically arrive within 10-15 business days after it leaves our warehouse.
  • Free Shipping (EMS): Available on all orders over $50.
    Your order will typically arrive within 15-25 business days after it leaves our warehouse.

Please note: These are estimated transit times and may be affected by factors outside our control, such as customs processing.

Our No-Hassle Returns & Exchanges Policy

We stand behind the quality of every component we sell. If you’re not completely satisfied, we’ll make it right.

Return Window & Condition

  • You have 15 days from the date you receive your item to initiate a return or exchange.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.

How to Start a Return or Exchange

Follow these simple steps:

  1. Contact Us Within 15 Days:
    Email us at [email protected] with your:
    • Full name and order number.
    • Product name and reason for return/exchange.
    • Your preference: refund, exchange, or store credit.
    We’ll respond within 2 business days with a Return Authorization (RA) number and shipping instructions. Returns without an RA number cannot be processed.
  2. Pack and Ship the Item:
    Securely pack the item in its original packaging with all tags and accessories. Include a copy of your order confirmation or a note with your RA number and name.
    Ship it to the address we provide. We highly recommend using a trackable shipping service, as you are responsible for the item until it arrives at our warehouse.
  3. We Process Your Request:
    Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your request.

When & How You Get Your Refund

If approved, your refund will be processed within 5 business days.

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds take 5-10 business days to appear on your statement, depending on your bank.
  • PayPal: Refunds are typically reflected in your account within 3-5 business days.

Please note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send your replacement item.

Important: Non-Returnable Items

For the safety and well-being of all our customers, we cannot accept returns on the following items once their packaging is opened or if they show signs of installation or use:

  • Bash Guards & Chain Guides: Show immediate wear upon installation.
  • Brake Pads & Brake Spares: Become worn to a specific bike’s setup, compromising safety.
  • Bottom Brackets & Cassettes: Considered wear items subject to immediate use.
  • BMX Seats & Bar Ends: Cannot be returned for hygiene reasons once opened.

If you receive a defective item from these categories, contact us immediately at [email protected], and we will work with you on a solution, such as a replacement or store credit.

Need More Help?

We’re here for you. Our friendly support team is ready to answer any questions.

Email us at: [email protected]
Write to us at: 3797 Bastin Drive, Portland, US 97205

Thanks for trusting us with your ride.

The Lifeline Shop Team
Where Every Part Tells a Story